1. Definitions and Interpretation

1.1. In this Agreement the following terms and phrases shall have the following meaning, unless the
context otherwise requires:
1.1.1. “Agreement” shall mean, as between INITIO NETWORX and Customer, these Standard
Terms and Conditions for Retail Services read together with the relevant Service Specific
Terms and Conditions, as well as applicable quotations and the related Business Retail
Services Order Form.
1.1.2. “Billing Start Date” shall mean, in relation to a Service, the “Service Activation Date” or
“Acceptance Date” or date of “Completion of Connection” as described in clause 3.2.
1.1.3. “Business Day” shall mean, in respect of a Service, every day excluding Saturdays,
Sundays and any national holidays.
1.1.4. “Business Retail Services Order Form/Order Form” shall mean a request for a specific
Service delivered by the Customer to INITIO NETWORX and accepted by INITIO
NETWORX in accordance with clauses 2.1 and 2.2.
1.1.5. “Charges” shall mean Call Charges, Usage Charges, Installation Charge, Start Up Charge,
Rental Charges, Monthly Fees and any other charges or fees payable by the Customer to
INITIO NETWORX in respect of a Service, as set out or referred to in the Order Form and
revised from time to time in accordance with clause 4.6 and/or clause 4.7. “Call Charges” shall mean the charges for circuit or packet switched
telecommunications services payable in accordance with clause 4. “Installation Charge” or “Start Up Charge” or “Connection Charge” shall
mean a non-recurring charge for installation of a Service (including
installation of any Service Equipment) payable in accordance with clause 4. “Rental Charge” or “Monthly Fee” shall mean monthly recurring charges for
a Service payable in accordance with clause 4. “Usage Charges” shall mean the usage-based charges for Internet Services
payable in accordance with clause 4.
1.1.6. “Confidential Information” shall mean all information (in whatever format) which: (i)
relates to the Agreement; (ii) is designated as confidential by either Party; or (iii) relates
to the business, affairs, networks, customers, products, developments, trade secrets,
know-how and personnel of either Party (including, in the case of the Customer,
Customer Data) and which may reasonably be regarded as the confidential information
of the disclosing Party.

1.1.7. “Customer Data” shall include, but not be limited to, data transmissions (including the
originating and destination numbers and IP addresses, date, time and duration of voice
or data transmissions, and other data necessary for the establishment, billing or
maintenance of the transmission), data containing personal and/or private information
of the Customer, its employees or authorised users of the Services, and other data
provided to or obtained by INITIO NETWORX and their respective agents in connection
with the provision of Services. “Regulated Customer Data” is that Customer Data of
which the use, processing or transfer is regulated by law or regulation as “personal data”
where INITIO NETWORX or their respective agents come into possession of such
Customer Data.
1.1.8. “Customer Equipment” shall mean hardware, software, systems, cabling and facilities
provided by the Customer and used in conjunction with the Service Equipment in order
to receive the Service.
1.1.9. “Customer Site” shall mean a site or sites specified in the Order Form at which a Service
is to be provided.
1.1.10. “Effective Date” shall mean, in relation to a Service, the date upon which the Order Form
becomes binding in accordance with the provisions of clause 2.2 below.
1.1.11. “Emergency Works” mean works, the execution of which, at the time it is proposed to
execute them, is required to put an end to, or prevent, the arising of circumstances then
existing or imminent that are likely to cause: (i) danger to persons or property; (ii) the
interruption of any service provided by the Network or the network generated by a third
party; (iii) substantial loss to INITIO NETWORX or any third party; and such other works
as in all the circumstances it is reasonable to execute with those works.
1.1.12. “Force Majeure Event” shall mean any cause beyond a Party’s reasonable control
affecting the performance of its obligations, including, but not limited to, fire, flood,
explosion, accident, war, acts of terrorism, power outages, strike, embargo,
governmental requirement, civil or military authority, Act of God, changes to laws or
regulations, inability to secure materials or services, industrial disputes and acts or
omissions of other providers of telecommunications services.
1.1.13. “Internet” shall mean the international interconnected network of networks using the
TCP/IP protocol to exchange data communications.
1.1.14. “IP Network” shall mean the points of presence, network hubs, and host computers
owned, operated or used by INITIO NETWORX in connection with the provision of a

1.1.15. “Party” shall mean INITIO NETWORX or the Customer (as the context requires), and
“Parties” shall mean both INITIO NETWORX and Customer.
1.1.16. “Ready for Service Notification” means a notification that may be provided in
accordance with clause 3.1 that, with respect to INITIO NETWORX obligations
hereunder, the Service is ready for use.
1.1.17. “Service” shall mean the specific telecommunications service or Internet service
provided by INITIO NETWORX to the Customer, and as further described in the relevant
Order Form and Service Specific Terms and Conditions.
1.1.18. “Service Equipment” shall mean the hardware, software, systems, cabling, and facilities
provided by INITIO NETWORX at the Customer Site in order to make available the Service
to the Customer. Service Equipment shall not include the IP Network or any hardware
or software that is the subject of a separate supply contract between INITIO NETWORX
and the Customer.
1.1.19. “Service Specific Terms and Conditions” in relation to the different service offerings
made available by INITIO NETWORX to its customers, shall mean the terms and
conditions regulating the relationship between the Parties, as applicable and unique to
the relevant specific service offering, which are in addition to those contained in this
1.1.20. “Service Term”, in relation to each Order Form, shall mean the total period for which
the Service is provided pursuant to an Order Form. The “Initial Service Term” shall mean
the agreed term as stated on the Order Form commencing from the Billing Start Date or,
if not stated, a minimum of one year from the Billing Start Date, unless the contrary is
clearly indicated.
1.2. Unless the context otherwise requires, in this Agreement, a reference to:
1.2.1. a person includes a reference to a body corporate, association or partnership;
1.2.2. a person includes a reference to that person’s legal personal representatives,successors
and permitted assigns;
1.2.3. any statute or statutory provision includes references to that statute or provision as
amended, modified or re-enacted; and
1.2.4. a document is a reference to that document as supplemented or varied from time to
1.3. No provision of the Agreement is intended to contravene the applicable provisions of the
Consumer Protection Act, and therefore all provisions of the Agreement to the extent that the
Agreement or any goods and services provided under the Agreement documents are governed

by the Consumer Protection Act of 2008, must be treated as qualified, to the extent necessary,
to ensure that the applicable provisions of the Consumer Protection Act are complied with.


2. Service

2.1. The Customer may from time to time deliver to INITIO NETWORX an Order Form on the terms of
these Standard Terms and Conditions, read together with the relevant Service Specific Terms and
Conditions. INITIO NETWORX may accept an Order Form in its sole discretion.
2.2. An Order Form shall be binding on both Parties only after it is accepted by both Parties in written
or electronic form, and:
2.2.1. in the case of INITIO NETWORX such acceptance to include the carrying out to INITIO
NETWORX’s satisfaction of appropriate credit checks against the Customer, to which the
Customer hereby consents.
2.2.2. Each Order Form issued and accepted pursuant to the terms of these Standard Terms
and Conditions shall create an individual contractual relationship between the Parties to
provide and receive the Service for the Service Term. These Standard Terms and
Conditions, together with the relevant Order Form, shall govern that contractual
relationship and any specific terms contained in such Order Form(s), to which terms the
Parties to such Order Form herewith agree.
2.2.3. In addition to Agreement terms, the Services shall be subject to all mandatory legal
requirements in the jurisdiction where the Service is to be provided, including but not
limited to the regulatory and data protection requirements.
2.3. Without releasing it from any of its obligations, INITIO NETWORX shall be entitled at any time,
and without notice, to use subcontractors to perform some or all of such obligations.
2.4. The terms and conditions of this Agreement and the Charges for a Service provided hereunder
are agreed expressly on the condition that the Customer shall not resell, charge, transfer or
otherwise dispose of the Service (or any part thereof) to any third party.
2.5. INITIO NETWORX reserves the right from time to time to change the configuration of the IP
Network or the Service Equipment, or to change any applicable access code for receipt of a
Service, provided always that such change does not materially affect the relevant Service. INITIO
NETWORX shall use reasonable endeavours to give the Customer a minimum of one calendar
month notice of any such changes to access codes.


3. Service Activation

3.1. After installation of a Service, but prior to the activation of a Service, INITIO NETWORX shall
conduct such tests as it considers to be appropriate to determine that all necessary work has
been done to provide the Service to the Customer and, upon successful completion of such tests,
INITIO NETWORX shall use reasonable endeavours to deliver a Ready for Service Notification to
the Customer.
3.2. The Billing Start Date for a Service shall be:
3.2.1. where the Service as set out in the Order Form can be implemented by means of a billing
change and/or system configuration changes, the commencement date as indicated on
the Order Form.
3.2.2. where the Service is a new service and/or requires on-site installation to be performed,
the event described below that occurs first in time:- The date on which the Customer delivers to INITIO NETWORX a signed
confirmation schedule, being the “Acceptance Date”; or The date the Customer first uses the Service, being the deemed “Acceptance
Date” and “Service Activation Date”; or In the case where Customer through no fault of INITIO NETWORX fails to
deliver a confirmation schedule to INITIO NETWORX, to use the Service or to
complete its obligations necessary to use the Service, then the date on which
INITIO NETWORX delivers a ready for Service Notification (which shall also
be the “Completion of Connection” or deemed “Service Activation” date);


4. Charges and Payment terms

4.1. The Customer shall pay the Charges in accordance with this clause 4.
4.2. Subject to the provisions of clauses 4.6 and 4.7, the Charges shall not be increased during the
Initial Service Term.
4.3. Charges shall accrue from the Billing Start Date and may be invoiced by INITIO NETWORX for:
4.3.1. Call Charges and/or Usage Charges monthly in arrears.
4.3.2. Installation Charges and/or Start Up Charges INITIO NETWORX on or at any time after
the Effective Date.
4.3.3. Rental Charges and/or Monthly Fees monthly in advance. Service(s) provided for part of
a month will be charged on a pro-rata basis.

4.4. Any invoice for Charges shall be due on issue of the invoice and shall be paid by the Customer
within seven (7) days of delivery of a statement to the Customer.
4.5. Interest shall accrue on any overdue invoice from the due date until payment (whether before or
after judgement) at the maximum rate permissible to be charged under the provisions of the
National Credit Act in relation to incidental credit.
4.6. All Charges or other sums which may from time to time be due, owing or incurred to INITIO
NETWORX are stated exclusive of value added tax and any similar sales tax, levy or duty which
shall be payable by the Customer and invoiced by INITIO NETWORX at the then prevailing rate
where the Service is provided.
4.7. The Customer agrees to comply with any obligation as to minimum usage and/or minimum
payment as may be set out in the relevant Order Form, except to the extent that any noncompliance in this respect is the direct result of INITIO NETWORX’s negligence or breach of this
Agreement. The Customer also agrees to comply with any Initial Service Term commitment.
Whether it be Month to Month, 12 Months, 24 Months or 36 Months. Any breach by the
Customer of its obligations under this clause 4.7 shall, in addition to constituting a material breach
of this Agreement, entitle INITIO NETWORX to:
4.7.1. in the case of a minimum usage or payment commitment, increase to no more than the
then prevailing INITIO NETWORX base rate applicable to the actual usage of the
Customer, the Charges for the relevant Service with effect from the commencement of
the period to which the breach relates; or
4.7.2. in the case of early termination of a Service (or part of a Service) any time from
acceptance of an Order Form by INITIO NETWORX to the expiry of the Initial Service
Term, levy an early termination charge upon the Customer (which the Customer hereby
acknowledges to be reasonable and a genuine pre-estimate of INITIO NETWORX’s loss)
equal to the amounts reflected in the relevant Service Specific Terms and Conditions as
applicable to the Service being terminated.


5. INITIO NETWORX Obligations

5.1. In performing its obligations under this Agreement, INITIO NETWORX shall at all times exercise
the reasonable skill and care of a competent provider of Internet related services.
5.2. INITIO NETWORX shall use reasonable endeavours to ensure that each Service will conform to
any service descriptions and/or service levels as set out, or referred to, in the applicable Order
Form and/or any applicable ancillary service level agreements and/or Service Specific Terms and

5.3. Except as expressly set out in these Standard Terms and Conditions and applicable Service
Specific Terms and Conditions, all warranties, representations or agreements, with respect to
the provision of a Service or otherwise, whether oral or in writing and whether express or
implied, either by operation of law, statute or otherwise, are excluded to the extent permitted
by law.


6. Service Suspension

6.1. INITIO NETWORX may, at its sole discretion and without prejudice to any right which it might
have to terminate a Service and/or this Agreement, elect to immediately suspend the provision
of a Service (or part thereof) in any of the following circumstances:
6.1.1. INITIO NETWORX has reasonable grounds to consider it is entitled to terminate the
Service and/or this Agreement pursuant to clause 7;
6.1.2. INITIO NETWORX is obliged to comply with an order, instruction or request of a court,
government agency, emergency service organisation or other administrative or
regulatory authority;
6.1.3. INITIO NETWORX needs to carry out Emergency Works to the IP Network or Service
6.1.4. INITIO NETWORX has reasonable grounds to consider that the Service is being used
fraudulently or illegally or in violation of clause 8.6;
6.1.5. INITIO NETWORX has reasonable grounds to consider that the Customer will not or is
unable to make any payment which is due or is to fall due to INITIO NETWORX
6.2. If INITIO NETWORX exercises its right to suspend the Service (or part thereof) pursuant to clauses
6.1.2 or 6.1.3 it shall, whenever reasonably practicable, give prior notice of such suspension to
the Customer, such notice to state the grounds of such suspension and its expected duration.
INITIO NETWORX shall in such circumstances use all reasonable endeavours to resume the Service
as soon as is practically possible.
6.3. If the Service (or part thereof) is suspended as a consequence of the breach, fault, act or omission
of the Customer, the Customer shall pay to INITIO NETWORX all reasonable costs and expenses
incurred by the implementation of such suspension and/or recommencement of the provision of
the Service.
6.4. INITIO NETWORX shall not be liable for any loss, damage or inconvenience suffered by the
Customer as a result of any suspension made pursuant to clause 6.1, except to the extent that
such suspension is made pursuant to clause 6.1.3 and for reasons which are solely and directly
attributable to the negligence of INITIO NETWORX.

7. Term and Termination

7.1. These Standard Terms and Conditions shall apply to each accepted Order Form and in respect of
each Service selected by the Customer on such Order Form, from the Effective Date of each Order
7.2. Either Party may terminate a Service:
7.2.1. Subject to the provisions of an Order Form, on at least 30 days written notice to take
effect on or at any time after expiry of the relevant Initial Service Term;
7.2.2. immediately by notice if, in relation to that Service, the other Party has committed a
material breach which is incapable of remedy;
7.2.3. immediately by notice if, in relation to that Service, the other Party has committed a
material breach capable of remedy, but which it fails to remedy within ten (10) Business
Days of having been notified of such breach; or
7.2.4. immediately by notice if, in relation to that Service, a Force Majeure Event subsists for a
continuous period exceeding three (3) months.
7.3. Either Party may terminate the Agreement immediately upon notice:
7.3.1. in the event of a material breach by the other, which has application to all Services then
provided under this Agreement, and which is incapable of remedy;
7.3.2. in the event of a material breach by the other, which has application to all Services then
provided under this Agreement, and which is capable of remedy, but which such other
fails to remedy within ten (10) Business Days of having been notified of such breach;
7.3.3. if the other has a receiver or an administrative receiver appointed over it or over any
part of its undertaking or assets or passes a resolution for winding up (other than for the
purpose of a bona fide scheme of solvent amalgamation or reconstruction) or a court of
competent jurisdiction makes an order to that effect or if the other becomes subject to
an administration order or enters into any voluntary arrangement with its creditors or
ceases or threatens to cease to carry on business, or undergoes or is subject to any
analogous acts or proceedings under any foreign law;
7.3.4. in the event of a Force Majeure Event, which has application to all Servicesthen provided
hereunder, and which subsists for a continuous period exceeding three (3) months; or
7.3.5. where, after expiry of any applicable Initial Service Term(s), no Services have been
provided under this Agreement for a continuous period exceeding three (3) months.
7.4. INITIO NETWORX may terminate the Agreement (or a specific Order Form) immediately by notice
if a suspension of a Service pursuant to clauses 6.1.4 or 6.1.5 has continued for a period of at least
two (2) consecutive months.

7.5. If INITIO NETWORX has reasonable grounds to consider that there has been a violation of clause
8.6.2, INITIO NETWORX may notify the Customer and require it to remedy the violation in the
event of an incident involving a violation of public law or regulation or an imminent threat to the
IP Network, immediately; or in all other cases, within forty-eight (48) hours. If the Customer fails
to notify INITIO NETWORX that such a remedy has been effected in accordance with this clause
7.5 or if INITIO NETWORX reasonably determines that the violation is continuing or is likely to
occur again, INITIO NETWORX may terminate this Agreement (or relevant Service) immediately
upon notice to the Customer.
7.6. Notwithstanding the provisions of clauses 7.2 and 7.3, INITIO NETWORX may terminate the
Agreement (or the relevant Order Form) on five (5) Business Days’ notice if the Customer fails to
make any payment, when due, in accordance with the terms of this Agreement.
7.7. Without prejudice to accrued rights or obligations, upon termination of the Agreement:
7.7.1. all Order Forms and accompanying Services shall terminate immediately;
7.7.2. notwithstanding the provisions of clause 4, all accrued Charges not yet invoiced shall
become due and shall be paid by the Customer immediately on receipt of an invoice;
7.7.3. where the termination is as a result of breach of the Customer, any applicable early
termination charges will become due and payable immediately; and
7.7.4. each Party shall promptly return to the other Party all copies of the other Party’s
Confidential Information and, if requested, verify to the other Party that it has done so.
7.8. Termination of this Agreement shall not affect a clause that necessarily or by its context requires
survival of these Standard Terms and Conditions.


8. Customer Obligations

8.1. The Customer shall grant or shall procure the grant to INITIO NETWORX or its authorised
representatives of such rights of access to each Customer Site, including any necessary licences,
waivers or consents to enable it to perform its obligations or exercise its rights under this
Agreement. The Customer shall advise INITIO NETWORX in writing of all health and safety rules
and regulations and any other reasonable security requirements applicable at the Customer Site,
and INITIO NETWORX shall use all reasonable endeavours to observe and ensure that its
employees and authorised representatives observe such regulations and requirements as advised
whilst at the Customer Site.
8.2. The Customer shall provide INITIO NETWORX with such facilities and information as INITIO
NETWORX may reasonably require, enabling it to perform its obligations or exercise its rights
under the Agreement.

8.3. The Customer warrants and undertakes that it shall:
8.3.1. use the Service Equipment only for the purpose of receiving the Service and in
accordance with INITIO NETWORX’s reasonable instructions from time to time and/or
any software licence that may be provided with the Service Equipment;
8.3.2. not move, modify, relocate, or in any way interfere with the Service Equipment (or any
words or labels on the Service Equipment) or the Network;
8.3.3. not cause the Service Equipment to be repaired or serviced except by an authorised
representative of INITIO NETWORX;
8.3.4. insure and keep insured all Service Equipment installed at each Customer Site against
theft and damage;
8.3.5. not create or allow any charges, liens, pledges or other encumbrances to be created over
the Service Equipment. Title to the Service Equipment shall at all times belong and
remain with INITIO NETWORX, an INITIO NETWORX affiliate or their subcontractors;
8.3.6. permit INITIO NETWORX to inspect, test, maintain and replace the Service Equipment at
all reasonable times;
8.3.7. comply with INITIO NETWORX’s reasonable instructions in relation to the modification
of the Customer Equipment to enable the Customer to receive the Service, at its own
expense; and
8.3.8. upon termination of a Service, allow INITIO NETWORX access to each Customer Site to
remove the Service Equipment. Should any construction or alteration to the Customer
Site have occurred to facilitate any Service, INITIO NETWORX is not obliged to restore
the Customer Site to the same physical state as prior to Service delivery.
8.4. The Customer shall be liable for any and all damage to Service Equipment or the IP Network which
is caused by:
8.4.1. the act or omission of the Customer or the Customer’s breach of the terms of this
Agreement; or
8.4.2. malfunction or failure of any equipment or facility provided by the Customer or its
agents, employees, or suppliers, including but not limited to the Customer Equipment;
8.5. The Customer warrants that it holds and shall continue to hold such licences and/or other
authorisations as may be required under any relevant legislation, regulation or administrative
order, to receive the Services and to run and connect the Customer Equipment to the Network
and Service Equipment. INITIO NETWORX reserves the right to disconnect any Customer
Equipment where the Customer has failed to comply with the provisions of this clause 8.5 and
INITIO NETWORX shall in no event be liable in respect of the Customer’s failure to comply with
this clause 8.5.
8.6. The Customer warrants and undertakes that it shall in its use of the Services comply with:

8.6.1. any relevant legislative and regulatory provisions and shall not use the Services for any
illegal or immoral purpose; and
8.6.2. the current version of the INITIO NETWORX Acceptable Use Policy (the “Policy”). The
applicable Policy shall be available on the INITIO NETWORX website. The Customer shall,
prior to commencing its use of the Service(s), read and understand the Policy. INITIO
NETWORX reserves the right to change the Policy from time to time, effective upon
posting of the revised Policy on its website and by notice to the Customer;
and the Customer shall indemnify INITIO NETWORX in respect of any and all losses, damages,
costs or expenses resulting from or arising out of any breach of the warranties set out in this
clause 8.6 and/or any third party claim or allegation arising out of or relating to the use of the
Service, and which relates to any act or omission of the Customer which is, or if substantiated
would be, a breach of this clause 8.6.


9. Liability

9.1. Subject to clauses 9.4 and 10 each Party’s total liability to the other arising in connection with the
Agreement shall be limited to:
9.1.1. For any event or series of connected events a value equal to six times the value of the
average monthly billing of the affected Service(s); and
9.1.2. notwithstanding clause 9.1.1, a maximum amount in aggregate in any twelve (12) month
period of twelve times the value of the average monthly billing of the affected Service(s);
the average being calculated using three months of billing prior to the aforementioned event or
series of connected events..
9.2. Subject to clause 9.4 but otherwise notwithstanding anything else in this Agreement, neither
Party shall in any event be liable to the other for indirect or consequential losses or otherwise for
harm to business, loss of revenues, loss of anticipated savings or lost profits, whether or not
reasonably foreseeable at the time when the Agreement was entered into.
9.3. The Customer acknowledges that INITIO NETWORX is unable to exercise editorial or other control
over any content placed on or accessible through the Customer’s use of the Services and INITIO
NETWORX shall have no liability as to the quality, content or accuracy of information received
through or as a result of the use of the Services.
9.4. Nothing in this Agreement shall serve to limit either Party’s liability in respect of death or personal
injury caused by or arising from its negligence, or any liability arising pursuant to the clauses 4,
8.5, 8.6, and 11.

10. Force Majeure

Notwithstanding anything herein to the contrary, neither Party shall be liable to the other for any delay,
failure in performance of any part of this Agreement (other than for payment obligations set out in clause
4) or damages suffered to the extent that such delay or failure is attributable to a Force Majeure Event.
Subject to clauses 7.2.4 and 7.3.4, any such delay or failure shall suspend the Agreement until the Force
Majeure Event ceases and the length of the suspension shall extend the affected Initial Service Term(s).
11. Intellectual Property, IP Addresses and Domain Names
11.1. The Customer acknowledges:
11.1.1. that any and all patents, registered and unregistered designs, copyrights, trademarks
and all other intellectual property rights whatsoever and wherever enforceable, which
are used in connection with the Service and/or Service Equipment, shall remain the sole
property of INITIO NETWORX, its contractors or suppliers; and
11.1.2. without limitation to the foregoing, that the Customer shall not be entitled to use the
name, trademarks, trade names or other proprietary identifying marks or symbols of
INITIO NETWORX without INITIO NETWORX’s prior written consent.
12. Confidentiality
12.1. Subject to clause 12.2, each Party hereunder, shall:
12.1.1. only use Confidential Information for the purposes of the Agreement;
12.1.2. only disclose Confidential Information to a third party with the prior written consent of
the other Party (except that either Party may disclose Confidential Information to its
employees, agents or contractors, including professional advisors or auditors; and
12.1.3. ensure that any third party to whom Confidential Information is disclosed executes a
confidentiality undertaking substantially similar to the terms of this clause 12.
12.2. The provisions of clause 12.1 shall not apply to any Confidential Information which: (i) is in or
comes into the public domain other than by breach of this clause 12; or (ii) is or has been
independently generated by the recipient Party; or (iii) is properly disclosed pursuant to a
separate written consent or a statutory obligation, the order of a court of competent jurisdiction
or the requirement of a competent regulatory body.

13. Assignment

Neither Party may assign, charge, transfer or otherwise dispose of the Standard Terms and Conditions,
any Order Form, or any rights or obligations therein in whole or in part, without the written consent of
the other Party (which consent shall not be unreasonably withheld or unduly delayed), except that INITIO
NETWORX may assign any and all of its rights and obligations hereunder: (i) to any INITIO NETWORX
affiliate; (ii) to a third party pursuant to any sale or transfer of substantially all the assets or business of
INITIO NETWORX or an INITIO NETWORX affiliate; or (iii) to a third party pursuant to any financing,
merger, or reorganisation of INITIO NETWORX or an INITIO NETWORX affiliate.


14. General

14.1. Severability. If any provision of the Agreement, including any limitation, is held by a court or any
governmental agency or authority to be invalid, void or unenforceable, the remainder of this
Agreement shall nevertheless remain legal, valid, and enforceable.
14.2. No Waiver. Failure or delay by either Party to exercise or enforce any right or benefit conferred
by the Agreement, including INITIO NETWORX’S right to deliver invoices in accordance with clause
4, shall not be deemed to be a waiver of any such right or benefit nor operate so as to bar the
exercise or enforcement thereof or of any other right or benefit on any later occasion.
14.3. Relationship. Nothing in this Agreement and no action taken by the Parties pursuant to this
Agreement shall constitute or be deemed to constitute between the Parties a partnership,
agency, association, joint venture or other co-operative entity.
14.4. Third Party Beneficiaries. Except as otherwise contemplated by this Agreement, nothing herein
will create or confer any rights or other benefits in favour of any person other than the Parties.
14.5. Variation. INITIO NETWORX may amend these Standard Terms and Conditions from time to time,
where legislative change or market forces necessitate changes. Any amendment that materially
increases the liabilities/responsibilities of the Customer will entitle the Customer to cancel any/all
affected Service(s) without incurring any early termination charge as foreseen in clause 4.7.2.
15. Notices
15.1. Except as otherwise expressly provided for herein, any notice required or authorised to be given
under the Agreement shall be delivered by hand, prepaid registered post, by facsimile
transmission or by email to the address stated on the Order Form and shall be deemed to have
been served (unless the contrary is proven):
15.1.1. If delivered by hand, on the next Business Day;
15.1.2. If sent by registered post, 10 Business Days after such posting;
15.1.3. If sent by facsimile transmission, the next Business Day;
15.1.4. If sent by email and the message is not returned, the next Business Day.

15.2. Notwithstanding the provisions of this clause, any legal notice that has been sent or transmitted
and that have been received by the other party shall be deemed to have been delivered in
accordance with the terms of this Agreement.
16. Entire Agreement
The Agreement (being this Standard Terms and Conditions and all terms under active Order Forms and
Service Specific Terms and Conditions) sets out the entire agreement between INITIO NETWORX and the
Customer, superseding all prior or contemporaneous representations, agreements or understandings
concerning the subject matter addressed herein.
17. Dispute Resolution
17.1. If the Customer wishes to dispute any invoice or part of an invoice falling due in accordance with
clause 4.6, the Customer shall, before the invoice is due for payment, deliver a notice in writing
to INITIO NETWORX setting out the nature of its dispute, including: (i) date and number of
disputed invoice; (ii) amount in dispute; (iii) reason for dispute; and (iv) supporting
documentation, as appropriate. Any undisputed part of a disputed invoice shall be paid by the
Customer in accordance with clause 4.6. The Parties shall use all reasonable endeavours to
resolve such payment disputes as soon as is reasonably practicable.
17.2. In the event of there being any dispute or difference between the Parties arising out of this
Agreement the said dispute or difference shall on written demand by INITIO NETWORX be
submitted to arbitration in Sandton in accordance with the AFSA rules, which arbitration shall be
administered by AFSA.
17.3. Nothing herein contained shall be deemed to prevent or prohibit a Party to the arbitration from
applying to the appropriate court for urgent relief or for judgment in relation to a liquidated claim.
17.4. The Parties agree that the commencement of arbitration proceedings shall be deemed to be a
legal process for the purpose of interrupting extinctive prescription in terms of the Prescription
Act, 1969.


18. Customer Data and Privacy

18.1. The Customer acknowledges that INITIO NETWORX and its respective contractors will, by virtue
of the provision of Services, come into possession of Customer Data.
18.2. INITIO NETWORX has implemented and maintains appropriate technical and organisational
measures to protect Customer Data against accidental or unlawful destruction or accidental loss,
alteration, unauthorised disclosure or access and against other unlawful forms of processing. The
Customer acknowledges that it has a right to access Regulated Customer Data upon written
notice and have any agreed errors in such Regulated Customer Data rectified.

18.3. The Customer acknowledges and agrees that INITIO NETWORX and its respective subcontractors
may use or process Customer Data:
18.3.1. in connection with the provision of Services;
18.3.2. to incorporate Customer Data into databases controlled by INITIO NETWORX for the
purpose of administration, provisioning, billing and reconciliation, verification of
Customer identity and solvency, maintenance, support and product development, fraud
detection and prevention, sales, revenue and customer analysis and reporting, market
and customer use analysis, and
18.3.3. to communicate to the Customer by voice, letter, fax or email regarding products and
services of INITIO NETWORX.
The Customer may withdraw consent for such use, processing or transfer of Customer Data as
set out above by sending a written notice to INITIO NETWORX to such effect, unless it is
required to (i) provision, manage, account and bill for the Services; (ii) carry out fraud detection;
or (iii) comply with any statutory obligation, regulatory requirement or court or other public
authority order.
18.4. The Customer warrants that it has obtained and will obtain all legally required consents and
permissions from relevant parties (including data subjects) for the use, processing and transfer
of Customer Data as described in this clause 18.


19. Governing Law and Jurisdiction

This Agreement shall be governed and construed in accordance with South African law, and the Parties
hereto irrevocably agree to the exclusive jurisdiction of the South African courts.

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